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Privacy Policy for www.susneo.com

Effective Date: February 2025

At SUSNEO, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.susneo.com, or engage with our services. By using our website, you consent to the practices described in this Privacy Policy.

 

1. Who We Are

SUSNEO (referred to as “we,” “our,” or “us”) is committed to protecting the privacy and security of personal data. We are based in the UK and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following categories of personal information:

  • Contact Information: Name, email address, phone number, and business details.
  • Business Details: Information about your company, including number of locations, energy spend, and other operational details.
  • Technical Information: IP address, browser type, operating system, and usage data when you access our website.
  • Communication Data: Any information you provide when contacting us or submitting forms on our website.
  • Marketing Preferences: Your preferences for receiving marketing communications.

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To respond to inquiries, pricing requests, and provide information about our services.
  • To process and manage contractual relationships with clients and partners.
  • To improve our website, products, and services.
  • To send marketing and promotional materials, where you have consented to receive them.
  • To comply with legal obligations or regulatory requirements.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: To provide you with the services you request.
  • Legitimate Interests: To manage and improve our website and services, and to respond to inquiries.
  • Consent: For marketing communications (where consent is required).
  • Compliance with Legal Obligations: To meet regulatory or statutory requirements.

5. How We Share Your Data

We do not sell or trade your personal data. However, we may share your data with:

  • Service Providers: Third-party providers (e.g., hosting services, CRM tools) that assist in delivering our services.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Partners: Where necessary for collaborative projects or partnerships.

All third parties with whom we share your data are subject to confidentiality agreements and adhere to data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Typically, this is:

  • Contact and business information: Retained for up to 5 years after the last interaction.
  • Financial records: Retained for 7 years for compliance with tax regulations.

7. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data where there is no legal basis for continued processing.
  • Right to Restriction: Request a limitation on how your data is processed.
  • Right to Data Portability: Request transfer of your data to another organisation.
  • Right to Object: Object to processing for direct marketing or where processing is based on legitimate interests.
  • Right to Withdraw Consent: Withdraw consent at any time for processing based on consent.

To exercise your rights, contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies collect non-personally identifiable information to help us improve functionality and analyse website performance.

For detailed information, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. This includes encryption, firewalls, and regular security audits

10. International Data Transfers

As a UK-based company, your data is processed within the UK. If data is transferred outside the UK or EEA, we ensure adequate safeguards are in place, such as Standard Contractual Clauses.

11. Marketing Communications

If you opt-in to receive marketing communications, we may send updates, offers, or news about our services. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” noted above.

14. Contact Us

If you have questions or concerns about this Privacy Policy or wish to exercise your rights, contact us at:

SUSNEO

Email: [email protected]

This Privacy Policy complies with the UK GDPR and Data Protection Act 2018, ensuring transparency and protection of your personal data.

SUSNEO